Privacy Policy

Last updated: June 17, 2026

Probli ("we," "us," or "our") respects your privacy. This policy explains what information we collect through probli.io, how we use it, and your rights regarding that information.

Information We Collect

When you fill out a form on this site, we collect the information you provide, which may include:

Your name

Your clinic or business name

Phone number

Email address

Any additional details you choose to share (such as answers to qualifying questions)

We do not collect sensitive personal information, payment details, or patient health information through this website.

How We Use Your Information

We use the information you provide to:

Contact you about our AI receptionist services

Schedule and prepare for demo calls

Understand your clinic's needs so we can tailor a proposal

Improve our outreach and services

We do not sell, rent, or trade your information to third parties.

How We Store Your Information

Information submitted through our forms is stored using GoHighLevel (GHL), a customer relationship management platform. We take reasonable steps to protect this information, but no method of electronic storage is 100% secure.

Third-Party Tools

If you become a client, the AI receptionist service itself uses the following third-party tools to operate: GoHighLevel (CRM and calendar), Vapi (voice AI infrastructure), Make.com (automation), OpenAI (conversational AI), and ElevenLabs (voice synthesis). These tools may process call data and appointment information as part of delivering the service. Each operates under its own privacy and data practices.

Your Rights

Under Canadian privacy law (PIPEDA, and Alberta's Personal Information Protection Act where applicable), you have the right to:

Know what personal information we hold about you

Request a copy of that information

Request correction of inaccurate information

Request deletion of your information, subject to legal or contractual requirements

Withdraw consent for us to contact you at any time

To exercise any of these rights, contact us at [email protected].

Call Recording

If you become a client, calls handled by our AI receptionist may be recorded for quality assurance and scheduling purposes. Patients calling a clinic using our service will be notified of this at the start of the call.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

If you have questions about this policy or how your information is handled, contact us at:

Email: [email protected]